I'm not teaching you how to lie, I'm just teaching how to not make a Finnish person upset.
Here are some tips, how to complain:
THIS IS NOT WHAT I ORDERED!!!!
Smile and say "I don't usually like to complain but...anyway it was delicious!"
WHERE IS MY PORTION?!?!?!
"Usually I have got very good service here, but this time it seems so busy...." then tell what you have on your mind. Remember to look like you are sympathizing the person.
I WAS BEFORE YOU!!!!!
"I'm sorry, I didn't know there's a line", so you pretend like you did the mistake. Finnish people don't like to say if they have made a mistake, because they think they make mistakes all the time. The whole life is mistake for us.
NO, YOU ARE WRONG I AM RIGHT!!!
"Let's check from Google, I might be wrong too.." Usually Finnish person smoothens when you say first that you might be wrong.
I SAID CREDIT, NOT BANK!!!
"Maybe I didn't say it clear, I meant credit. What is it in Finnish by the way?"
YOUR PRODUCT IS CRAP!
"I don't like to complain, but my complain feels smaller than the problem I got from your product... It's surprising because your other products are excellent!"
What I mean, is that you have to always be a bit sorry because you have to complain. I can promise that this way everything works better.
|We are sensitive, don't step on us :(|